Comments on: Irish Rail and terrible Customer Service http://www.ronancrowley.com/blog/2007/irish-rail-and-terrible-customer-service/ Just another WordPress weblog Thu, 17 May 2012 05:38:35 +0000 http://wordpress.org/?v=2.0.2 by: vandra http://www.ronancrowley.com/blog/2007/irish-rail-and-terrible-customer-service/#comment-42072 Fri, 08 Apr 2011 08:46:21 +0000 http://www.ronancrowley.com/blog/2007/irish-rail-and-terrible-customer-service/#comment-42072 Glad to hear them being described as jobsworths. Who is the Scottish guy. Ireland used to be a decent country - phrases like 'no problem, you're alright etc' used to be the mottos of behaviour. Tourists loved it. We were described as so 'easy going'. Mind you word gets out. Our treatment of Spanish students results in more being sent to London. These people are like Nazis- on what grounds are they recruited. I have a Free travel pass because of illness and it was pulled out and examined in full view of the train - I thought it was WW11 in Nazi Germany. I am Irish but look 'foreign' which gives me an insight into vicious people. Glad to hear them being described as jobsworths. Who is the Scottish guy. Ireland used to be a decent country - phrases like ‘no problem, you’re alright etc’ used to be the mottos of behaviour. Tourists loved it. We were described as so ‘easy going’. Mind you word gets out. Our treatment of Spanish students results in more being sent to London.

These people are like Nazis- on what grounds are they recruited. I have a Free travel pass because of illness and it was pulled out and examined in full view of the train - I thought it was WW11 in Nazi Germany. I am Irish but look ‘foreign’ which gives me an insight into vicious people.

]]> by: Colm http://www.ronancrowley.com/blog/2007/irish-rail-and-terrible-customer-service/#comment-34371 Thu, 12 Aug 2010 11:22:35 +0000 http://www.ronancrowley.com/blog/2007/irish-rail-and-terrible-customer-service/#comment-34371 Same thing happened my Mam. She walked right up to the guy with the fare and he fined her. Same thing happened my Mam. She walked right up to the guy with the fare and he fined her.

]]> by: Ro http://www.ronancrowley.com/blog/2007/irish-rail-and-terrible-customer-service/#comment-18421 Wed, 16 Dec 2009 15:40:00 +0000 http://www.ronancrowley.com/blog/2007/irish-rail-and-terrible-customer-service/#comment-18421 Its called Theme-2bue See: http://www.wpskins.org/themes/10/Theme-2Blue/ Its called Theme-2bue

See: http://www.wpskins.org/themes/10/Theme-2Blue/

]]> by: lowlImmeleake http://www.ronancrowley.com/blog/2007/irish-rail-and-terrible-customer-service/#comment-18009 Sat, 12 Dec 2009 03:46:38 +0000 http://www.ronancrowley.com/blog/2007/irish-rail-and-terrible-customer-service/#comment-18009 Excuse me for writing offtopic but which WP template do you use? It looks interesting! Excuse me for writing offtopic but which WP template do you use? It looks interesting!

]]> by: David V. Greis http://www.ronancrowley.com/blog/2007/irish-rail-and-terrible-customer-service/#comment-7602 Thu, 30 Apr 2009 12:46:08 +0000 http://www.ronancrowley.com/blog/2007/irish-rail-and-terrible-customer-service/#comment-7602 Customer Service is a vital part of any business and to be effective, it must be sincere and focused. Too many companies today confuse customer service with hard sell opportunities and that creates a negative perception of that business with the customer. Customer Service is a vital part of any business and to be effective, it must be sincere and focused. Too many companies today confuse customer service with hard sell opportunities and that creates a negative perception of that business with the customer.

]]> by: Ro http://www.ronancrowley.com/blog/2007/irish-rail-and-terrible-customer-service/#comment-1755 Wed, 23 Jul 2008 10:30:28 +0000 http://www.ronancrowley.com/blog/2007/irish-rail-and-terrible-customer-service/#comment-1755 The exact same thing happened my girlfriend this morning. She got to Coolmine station as the barriers were done and entered the platform. The automated ticketing kiosk is not yet in place on the platform so the boarder the train with no ticket. She got to Pearse station and tried to pay, to be presented with a €50 fine! I can understand the need to clamp down on fare dodgers, but punishing those that do not get to the station before the train is not acceptable. Perhaps if we had a train system like Japan or Sweden where everything is on time to the second this would fly, but this is not the case at all in Ireland. The exact same thing happened my girlfriend this morning.
She got to Coolmine station as the barriers were done and entered the platform.
The automated ticketing kiosk is not yet in place on the platform so the boarder the train with no ticket.
She got to Pearse station and tried to pay, to be presented with a €50 fine!

I can understand the need to clamp down on fare dodgers, but punishing those that do not get to the station before the train is not acceptable.
Perhaps if we had a train system like Japan or Sweden where everything is on time to the second this would fly, but this is not the case at all in Ireland.

]]> by: Conor http://www.ronancrowley.com/blog/2007/irish-rail-and-terrible-customer-service/#comment-108 Tue, 12 Jun 2007 20:44:43 +0000 http://www.ronancrowley.com/blog/2007/irish-rail-and-terrible-customer-service/#comment-108 I had pretty much the same problem 3 weeks ago (I've got till Friday to pay the fine!). Arrived at Dun Laoghaire station as the DART was arriving. I asked an employee if I could go through the gate and he said yes, just pay at your next station. I've done it many a time so this was no problem. Arrived at Connolly and strolled up to that tocket desk and asked for a return fare from Dun Laoghaire. Immediatly the same Scottish chap told me "that'll be €50. I kinda of laughed, presuming that he was kidding! I attempted to explain what I was told I was told at Dun Laoghaire but he was having none of it. Kept on saying, "not my problem, not my problem." So he slapped me with a €50 fine and said I could appeal it. So I appealed and complained about the arrogance of the Scottish guy but to no avail. But what annoys me the most is that almost every morning I see someone purchasing a ticket at the very same desk!! My blood boils every time I see this! I had pretty much the same problem 3 weeks ago (I’ve got till Friday to pay the fine!).
Arrived at Dun Laoghaire station as the DART was arriving. I asked an employee if I could go through the gate and he said yes, just pay at your next station. I’ve done it many a time so this was no problem.
Arrived at Connolly and strolled up to that tocket desk and asked for a return fare from Dun Laoghaire. Immediatly the same Scottish chap told me “that’ll be €50. I kinda of laughed, presuming that he was kidding!
I attempted to explain what I was told I was told at Dun Laoghaire but he was having none of it. Kept on saying, “not my problem, not my problem.” So he slapped me with a €50 fine and said I could appeal it.
So I appealed and complained about the arrogance of the Scottish guy but to no avail.
But what annoys me the most is that almost every morning I see someone purchasing a ticket at the very same desk!! My blood boils every time I see this!

]]> by: anev http://www.ronancrowley.com/blog/2007/irish-rail-and-terrible-customer-service/#comment-8 Tue, 08 May 2007 08:17:18 +0000 http://www.ronancrowley.com/blog/2007/irish-rail-and-terrible-customer-service/#comment-8 I feel your pain. Recently I was also fined for a delayed response in producing my ticket. I have since stopped paying for trains, jumping on at Portmarnock where the ticket office is more often than not closed, and telling the people at the other side, I got on at Clontarf. I shall continue this until I make up the fine. :) Viva la revalucion! I feel your pain. Recently I was also fined for a delayed response in producing my ticket. I have since stopped paying for trains, jumping on at Portmarnock where the ticket office is more often than not closed, and telling the people at the other side, I got on at Clontarf. I shall continue this until I make up the fine. :) Viva la revalucion!

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